Refund policy

1. Return & Refund Policy

Effective Date: [Date]

At Kitnetika, we want you to love what you order. Because our products are shipped directly from our fulfillment partners, please read this policy carefully before placing your order.

Eligibility for Returns

  • Returns are accepted only for items that arrive damaged, defective, or significantly different from the product description.
  • To be eligible, you must report the issue within 48 hours of delivery, along with an unboxing video (unedited, showing the sealed package being opened) and clear photos of the issue. Claims without unboxing proof cannot be processed.
  • Items must be unused, in original packaging, with all tags and accessories intact.
  • Change-of-mind returns (wrong size preference, no longer wanted, ordered by mistake) are not accepted for Cash on Delivery (COD) orders. For prepaid orders, change-of-mind returns may be accepted within 3 days at the customer's shipping cost, subject to a 10% restocking fee.

Non-Returnable Categories

The following are not eligible for return except in case of manufacturing defect confirmed via unboxing video:

  • Made-to-order or customized decor items
  • Items marked "Final Sale" or "Clearance"
  • Products with broken hygiene seals (where applicable)

Refund Process

  • Once your return is approved and the item is received back in original condition, refunds are processed within 7–10 business days to your original payment method (for prepaid orders) or via bank transfer/UPI (for COD orders, minus applicable shipping costs).
  • Approved replacements are prioritized over refunds where stock allows, to reduce processing time.

Cash on Delivery (COD) Orders — Important

  • COD orders above ₹[amount] require a partial advance/token payment at checkout to confirm the order. This amount is non-refundable if the order is refused at the doorstep.
  • Orders refused at delivery without a valid reason (damage/defect visible before opening) will not be eligible for refund of the token amount, and repeated refusals may result in COD being disabled for that account/number.
  • We reserve the right to call or WhatsApp you to confirm high-value COD orders before dispatch.

How to Request a Return

Contact us at [support email] or WhatsApp [number] within 48 hours of delivery with your order ID, unboxing video, and description of the issue.